| BPO Service Desk |
Provide a Business Contact Centre service to customers with supporting processes and technologyplatforms aligned to provide services to citizens on behalf of and in conjunction with customers. |
- BPO Service Desk: Inbound Channel Handling
- BPO Service Desk: 1st contact resolution (FCR)
- Service Delivery - Information and Functional Support: Availability Management of BPO Systems
- Service Delivery - Information and Functional Support: Service Request Management
- Service Delivery - Information Support: Reporting on performance against all Incidents and Request
- Service Delivery: Monitoring and Escalation
- BPO Service Desk: Advanced 1st contact resolution (Advanced FCR)
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