FAQs

Why is the registration done online?

This is to ensure that the supplier’s correct contact details are captured and that any future update is done timeously.

Your online registration site is not user friendly.

A step by step instruction on how to register online is available on the website. In addition, suppliers can also contact SITA’ help desk at 0800 748 222 for assistance with registration.

If the registration process is complete, does that mean I will get business with SITA?

Not necessarily but a confirmation letter for registration will be forwarded to the supplier indicating that confirmation of registration does not guarantee any business with SITA. However, if SITA required the service, the supplier might be afforded the opportunity to quote.

How do I receive confirmation letter when the registration process is complete?

A confirmation letter is sent by e-mail / fax upon receipt of all the relevant documentation.

Create an access on E-procurement portal.

Please contact the SITA Helpdesk at 0800 748 222.

Unable to download the supplier registration form.

Please contact the SITA help desk at 0800 748 222 for assistance.

Supplier registration form is complicated and long?

A step by step instruction on how to register online is also available on the website. In addition, suppliers can also contact SITA’ help desk at 0800 748 222 for assistance on registration

The letter on the extranet is not clear enough to give suppliers direction.

Please contact the SITA help desk at 0800 748 222 for assistance.

Globalerfx is not always accessible.

This sometimes occurs when the Server is down and if the supplier uses Software other than Microsoft, they will not be able to access.

There are duplications on the registration form.

The registration form contains all the information required for registration so that SITA can have full supplier information.

Access to E-procurement (Only companies registered with SITA)?

Please contact the SITA Helpdesk at 0800 748 222.

No confirmation for suppliers stating they have successfully registered on database?

A confirmation letter is sent by e-mail / fax upon receipt of all the relevant documentation.

If I want to do business with a Government Department, what do I need to have?

Government’s IT procurement is done by SITA. The tenders are advertised on the government tender bulletin and on the SITA website. For all acquisitions below R500 000 quotations are sourced from the suppliers on the SITA supplier database. You are therefore advised to frequently check tenders on the SITA website and on the government tender bulletin for tenders. For acquisitions below R500 000 you are advised to register on the SITA supplier database.

Request for quotation for IT equipment.

Request for quotations (RFQs) for IT equipment below R500 000 are done by the government departments, However where there are transversal contracts, RFQs process is handled by SITA. For SITA internal ad hoc request below R500 000 SITA request quotations from the suppliers in the SITA supplier database.

How do I register on the SITA database?

Registration on the supplier database is done online at www.sita.co.za. There is a SUPPLIER MANAGEMENT tab on left hand side that links to a SUPPLIER REGISTRATION LETTER. It is advisable to print out the SUPPLIER REGISTRATION LETTER as this is a step-by-step guide on how to complete registration. For information and assistance on the SITA Supplier Registration form and process, please contact the SITA Service Centre on 0800 115575 to log a call. For Technical queries relating to the WEB and eRs Software support is available at support@intenda.co.za. The Intenda Help Desk telephone number is +27 12 663 8815.

Can my company be included on an existing list of preferred vendors to be able participate on SITA contracts?

All SITA contracts do not allow for the adding of a vendor on a vendor list who did not go through an open tender process. It is suggested that your company approach the appointed vendors for possible sub-contracting opportunities. Vendors can only be added if a vendor refresh OPEN tender is issued and only for those contracts that were awarded with that condition. The responsibility remains with the vendor to regularly check the SITA website at www.sita.co.za for new tenders that are published.

Where can I find a list of preferred vendors, products and services that are offered by SITA?

Information on all contracts is available on the SITA website at www.sita.co.za This include engagement models that prescribe how to engage with vendors that are accredited to provide specific Information Technology goods and services .that Refer to the link on “Contracts”.

I have completed registration on the SITA database. Does it mean that I will get business with SITA?

Vendors that are registered on the SITA database are eligible to submit quotations for requirements that are below R500 000 per case.

Who can I contact to become a supplier?

Please contact the SITA Helpdesk at 0800 748 222.

We are an SMME company, do we take part in the tender exercise?

Yes.

How strict is the deadline for tender submissions?

Any tender received after the tender deadline is not open for adjudication. There are no exceptions.

Is my offer / submission legally binding?

Yes.

Can I submit a tender together with another company?

Yes and ensure that you have a back-to-back agreement with the company that you are tendering with so that you get what is due to you.

Can I negotiate with the SSB / SRC? No. . What can I do if I feel that my tender was unfairly rejected?

No.

What can I do if I feel that my tender was unfairly rejected?

You can request for a debriefing within 7 days from date of receipt of a regret letter or whatever number of days specified on the regret letter.

What is the process of adding a reseller and / or product to contract 439, 385 and 433?

The Contracts does not make provision for the adding of a new reseller to the vendor list. The contract however makes provision for the updating of the existing equipment list i.e. adding of new equipment or the replacement of network equipment being end-of-life. This implies that a vendor appointed as a supplier for i.e. Huawei products can only update the Huawei product range and not add / update other equipment not approved for i.e. Juniper. All updates can be channelled to the SITA contract manager as specified on the website for review.

Is it fair to award the order to one vendor all the time based on their pricing? Should you not use a rotation basis?

The engagement model stipulates that a rotation system shall be usedThe engagement model stipulates that a rotation system shall be used to award business for requirements up to a value of R200 000.00 (Two hundred thousand), if the value exceeds R200 000.00 a quotation process must be followed. (Only for 439).

A client has built up a relationship with a particular equipment vendor. Is there any way that the engagement model can be overturned where a client would prefer to deal with a particular vendor and not follow the RFQ route?

It is not possible to deviate from an official engagement model and there is no process in place for such a deviation. Deviations from engagement models usually results in audit finding.

My department need some equipment for an estimated period of one year only. We therefore do not want to procure the equipment but want to lease it. Is it possible?

Contract 439, 433 and 385 do not make provision for leasing of equipment. Equipment can only be purchased.

Are contract 439, 433 and 385 transversal contracts?

No. Contracts were originally published as a SITA tenders only and not as transversal contracts. Government Departments can however procure using this contract either through SITA or directly without involving SITA, by following National Treasury guidelines.

My company wants to be included on an existing contract. What is the process to register as a vendor?

All SITA contracts do not allow for the adding of a vendor on a vendor list who did not go through an open tender process. It is suggested that your company approach the appointed vendors for possible sub-contracting opportunities. Vendors can only be added if a vendor refresh OPEN tender is issued and only for those contracts that were awarded with that condition. The responsibility remains with the vendor to be on the look out for new tenders getting published at www.sita.co.za.

In some instances, the vendors supply equipment through their appointed SMME partners. May I place an order directly with the SMME partner?

No. The appointed vendor is the prime contractor and is responsible for the execution of the contract.SITA will not enter into direct contracts with any of the sub-contractors. The order should therefore be placed directly with the prime contractor. (Applicable to all contracts except licensing and SMS contracts). Please refer to the specific engagement model).

How to access Contract 285-1 that is on e-portal, who to contact if I request to be added as a prime or agent?

To access Contract 285/1 on the SITA e-procurement portal the person will need to obtain a login id and password from Thembeka or Maureen. Only Prime contractors can request me to add vendors to their “consortium”, hence it is not open to anyone to become a supplier, they will need to contact a Prime.

Request to get the price list purchasing 15 computers using Contract 285-1.

The price list is available on the SITA e-procurement portal and departments do not need to obtain 3 quotations, they can either utilise the cheapest supplier or utilise the suppliers on a rotational basis.Create an access on E-procurement portal.

Create an access on E-procurement portal.

Please contact the SITA Helpdesk at 0800 748 222.