"Be the lead ICT agency to enable public sector deliver"
"To render an efficient and value added ICT service to the public sector in a secure, cost-effective and integrated manner, contributing to citizen convenience."
In seeking to promote good governance and a code of conduct SITA has developed and promotes the following values:
Service Excellence - We shall strive to attain internationally recognised standards of service quality and maintain continuous improvement in service delivery;
Innovation - We shall pursue innovation by demonstrating thought leadership and proactive behaviour on the use of information and communication technology to enhance public service delivery;
Transparency - We shall always ensure transparency in everything we do in order to build trust and confidence with all our stakeholders;
Integrity - We shall conduct our business with integrity at all times to inculcate a culture of honesty, respect and accountability among all our employees;
Fairness - We shall treat all our partners, our suppliers and our employees with fairness and equity at all times; and
Prudence - We shall exercise prudence and economy in running the business of SITA.