Business Process Outsourcing Services

Service Service Definition Service Features
BPO Service Desk Provide a Business Contact Centre service to customers with supporting processes and technologyplatforms aligned to provide services to citizens on behalf of and in conjunction with customers.
  • BPO Service Desk: Inbound Channel Handling
  • BPO Service Desk: 1st contact resolution (FCR)
  • Service Delivery - Information and Functional Support: Availability Management of BPO Systems
  • Service Delivery - Information and Functional Support: Service Request Management
  • Service Delivery - Information Support: Reporting on performance against all Incidents and Request
  • Service Delivery: Monitoring and Escalation
  • BPO Service Desk: Advanced 1st contact resolution (Advanced FCR)