SITA’s Commitment to customers

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  • SITA’s Commitment to customers

Procurement Services

Value proposition

We offer customers ICT procurement services that cover the identification and selection of service providers, management of supplier performance as well as ongoing administration of the contracts ensuring:

Cost effective procurement of ICT products and services in a manner that is consistent with government procurement prescripts (including State Information Technology Agency Act 1998: Regulations), and aligned to business objectives.

Promotion of South African ICT industry, particularly Broad Base Black Economic Empowerment

 

Wide Area Network Services

Value proposition

We provide customers with an array of Virtual Private Network, Internet and Unified Messaging service packages, focused on effectively connecting government to improve service delivery

 

Hosting Services

Value proposition

We offer customers with an array of secure application hosting, web hosting, storage, backup and disaster recovery service packages to house, service and maintain government information.

 

End User Computing Services

Value proposition

We offer customers managed local end user capability through integrated management, control, operational support, monitoring and maintenance of the local area networks and end user devices.

 

Application Maintenance Services

Value proposition

We provide customers with integrated application functional support, technical support and maintenance services focused on service delivery aligned to business requirements.

 

Application Development Services

Value proposition

We design, develop and deploy solutions for customers ensuring that it is effectively transitioned into the business environment and delivers the intended business value, underpinned by international best practice frameworks and quality standards.

 

Service Management Services

Value proposition

We offer service packages that provide customers with the capability to effectively monitoring, evaluate and continually improve services received from service providers using international best practice frameworks and quality standards.

 

Architecture, Standards and Specification Services

Value proposition

We offer customers ICT Advisory services related to enterprise architecture, standards and specifications using internationally recognized best practice frameworks and quality standards.

 

Security Services

Value proposition

We assist customers to incorporate security into strategy, policy and solution lifecycle methodologies to support effective information security management practice embedment.

 

Training Services

Value proposition

We offer customers all training requirements necessary to develop skills for any business processes and/or ICT systems.

 

Business Processes Outsourcing Services

Value proposition

We offer Business Contact Centre service packages to customers with supporting processes and technology platforms aligned to provide services to citizens on behalf of and in conjunction with customers.