Education, Training & Development

1. Value Adding Statement

The SITA Enabler Application Training Services department provides a quality training service and acts as an enabling mechanism to clients to optimally utilise their skills and competencies in the attainment of their business objectives.

Cost-effective and efficient service delivery is ensured through the alignment and focus of training on core competencies derived from the client’s strategic business objectives of.

Skills development is outcomes-based and in line with the NQF standards as per the directives of the Sector Education Training Authorities.

The training focus is aligned with National Strategy in order to address the existing digital divide to ensure optimal utilisation of systems used by Government to improve service delivery to the public.

The required IT knowledge is efficiently and cost effectively transferred to the general public, contributing to National IT competencies.

2. Business Functions and Services

• End user training
• Functional application training
• Training management
• Training advice

2.1      End user training

Comprehensive end user training services in all regions as per customer requirements, for example computer literacy, operating systems, word processing, spreadsheets, presentations, databases and mailing systems are delivered.

2.2     Functional application training

The SITA Enabler Application Training Services department provides the full spectrum of training services within the entire instructional design process. The products are developed and the services are rendered according to the following:

• The required application within the unique environment.
• Regulated by Government policies, procedures and system requirements.
• In line with SAQA and NQF guidelines and specifications.
• Skills transfer can be done by means of the following:

• Conventional training.
• Distance learning.
• Electronic Performance Support Systems (EPSS).
• CBT and/or e-learning.

• The application training process is aligned with the Instructional Systems Design Model (ISDM), which is based on the SITA Instructional Processes and Standards (SIPS).

2.3     Training management

Training management and training project management are conducted on the total instructional systems design process to ensure the following:

• Training with impact takes place.
• Training is in accordance with prescripts.
• Training outcomes comply with the requirement of the client.
• Training is executed according to the project plan.

2.4     Training advice

Advise the client on any training related issues, for example which training solution would be the most suitable and cost effective for a specific requirement.

3. Business Focused Instructional Systems Design Process

 

Phase	Deliverables	Criteria
1. Compile a user requirement specification (URS)	URS	Approved URS
2. Project planning	- Project charter - Project plan	Approved project charter and plan
3. Conduct a user requirement analysis (URA):  - Target group  - Task  - Gap  - Needs  - Outcomes	URA report	Approved URA report
4. Design learning programme	Instructional design report	Approved IDR
5. Develop learning content	- User/learner manual - Facilitator pack - Electronic learning content - Installation guide	Approved training material
6. Design & develop assessment	Assessment pack	Approved assessment pack
7. Piloting & evaluation	Evaluation report	- Updated learning programme - Corrective actions taken
8. Conduct training	- Learning programme administration - Facilitate learning programme	- All administration executed efficiently - Outcomes achieved

4. Benefits to the Client

The SITA Enabler Application Training Services department delivers a cost effective and efficient total IT/IS training solution to the client through own ability or by following a model of in- or outsourcing.

The management of the total training process is done on behalf of the client.

A regional training solution is delivered through the utilisation of the total available training infrastructure.

SITA, as single point of entry, is empowered to do collective bargaining on behalf of the client by means of coordination and negotiation.

The team of training specialists has extensive knowledge, qualifications and experience in the following:

• Outcomes-based education and training.
• Adult learning principles.
• Assessment.
• Moderation.
• International computer driving licence.
• Microsoft Office specialist.
• Instructional systems design model.
• SITA instructional processes and standards.
• Computer-based training / e-learning authoring software.
• Computer-based training / e-learning concepts.
• Higher educational diploma.
• Education, training and development practitioner.