SITA’s role is to consolidate and coordinate the State’s information technology resources to achieve cost savings through scale, increase delivery capabilities and enhance interoperability.
The organisation is committed to leveraging Information Technology (IT) as a strategic resource for government, managing the IT procurement and delivery process to ensure that the South African government gets value for money, increased productivity; qualitative solutions, services and products; and uses best practice IT approaches in its modernisation and the delivery of services to all citizens.
SITA currently offers end-to-end solutions across a complete spectrum of IT services to multiple national, provincial and local government departments.
SITA views ICT’s as a national socio-economic game changer; through which ICT investment must be equated with growth, impact and citizen satisfaction. The organisation’s value proposition, ensures that it drives the progress of a connected government; that it supports government with secure and well maintained IT infrastructure, and that its outputs and outcomes are measured through quantifiable public service delivery interventions.
"Be the lead ICT agency to enable public sector deliver"
"To render an efficient and value added ICT service to the public sector in a secure, cost-effective and integrated manner, contributing to citizen convenience."
In seeking to promote good governance and a code of conduct SITA has developed and promotes the following values:
Service Excellence - We shall strive to attain internationally recognised standards of service quality and maintain continuous improvement in service delivery;
Innovation - We shall pursue innovation by demonstrating thought leadership and proactive behaviour on the use of information and communication technology to enhance public service delivery;
Transparency - We shall always ensure transparency in everything we do in order to build trust and confidence with all our stakeholders;
Integrity - We shall conduct our business with integrity at all times to inculcate a culture of honesty, respect and accountability among all our employees;
Fairness - We shall treat all our partners, our suppliers and our employees with fairness and equity at all times; and
Prudence - We shall exercise prudence and economy in running the business of SITA.